Privacy Policy

1. Who We Are

Codona Flooring Inc. ("Codona Flooring", "we", "our", or "us") is a family-owned flooring contractor operating from Toronto and Bracebridge, Ontario, Canada. We operate the website codonaflooring.ca (the "Site").

This Privacy Policy explains how we collect, use, disclose, and protect personal information you provide when you visit our Site or contact us through our online forms, in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Information We Collect

We collect personal information only when you voluntarily provide it to us. This includes:

• Your name, email address, and phone number when you submit a quote request or contact form.
• Your project location, service type, approximate square footage, and project description when you request an estimate.
• How you heard about us (optional), which we use to understand our marketing reach.
• Any additional details you include in the free-text message fields.

We do not collect payment card numbers, social insurance numbers, or any sensitive financial information through this website.

3. How We Use Your Information

The personal information you submit is used solely for the following purposes:

• To respond to your quote request or inquiry, typically within one business day.
• To prepare and deliver a written flooring or stair renovation estimate.
• To follow up on your project if you have expressed interest in proceeding.
• To improve our services and understand how visitors discover our business.

We do not use your information for automated decision-making, profiling, or unsolicited marketing campaigns. We will not add you to any mailing list without your explicit consent.

4. Contact Form Data Handling

When you submit a quote request or contact form on this Site, your information is transmitted securely to our email inbox via the Remixer Forms Service, a third-party form delivery provider. The information is used only to respond to your inquiry and is not stored in a marketing database.

Form submissions may be retained in our email records for up to 24 months for the purpose of estimating and project follow-up, after which they are deleted.

5. Cookies and Analytics

Our website may use cookies — small text files stored in your browser — to improve your browsing experience. These may include:

• Essential cookies required for the Site to function correctly.
• Analytics cookies (such as Google Analytics) that collect anonymous data about page visits and traffic sources to help us understand how visitors use the Site. This data does not identify you personally.

You can disable cookies at any time through your browser settings. Disabling analytics cookies will not affect your ability to use the Site or request a quote.

6. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• With trusted service providers (such as our form delivery service) who assist us in operating the Site and responding to inquiries, under strict confidentiality obligations.
• If required by law, court order, or regulatory authority.
• To protect the rights, property, or safety of Codona Flooring, our customers, or the public.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Form submissions are transmitted over encrypted HTTPS connections. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Under PIPEDA and applicable Canadian provincial privacy laws, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent for us to use your information (subject to legal or contractual obligations).
• Request deletion of your personal information from our records.

To exercise any of these rights, please contact us using the details in Section 10 below. We will respond within 30 days.

9. External Links

Our Site may contain links to third-party websites such as HomeStars, Instagram, and Facebook. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when it was most recently revised. Continued use of the Site after any changes constitutes your acceptance of the updated policy.